Client service has always been a top priority at Pacific Insurance Broker Inc. We pride ourselves with the positive feedback we receive from our loyal clients. Insurance brokers are not only here to provide you with quotations but with quality advice and service. When it comes down to it, there are 5 essential criteria in which we evaluate our service. In no particular order:
Availability is an essential when it comes to our client service. Does your insurance broker make themselves available to you? Do they reply to your inquiries and messages in a timely manner? Do they schedule appointments with you and consistently show up on time? These are a few questions you should ask yourself about your insurance broker. They indicate how your insurance broker will act in the future. A quality broker is one who strives to be time efficient in always making themselves accessible to their clients.
Your insurance broker should be informed and provide proper professional advice in all practical insurance related topics. With an ever-changing and evolving industry, new products are constantly being released and this relevant information should be readily available to you. We at Pacific Insurance Broker Inc. strive to continually educate our team to provide our clients with the most up to date and relevant information on the practical needs of our clients. You rest assured knowing that our brokers fully understand your needs and have carefully constructed an insurance program to suite them.
Acts in Your Best Interest:
How does your broker decide what coverages to include and exclude when it comes to creating and customizing an insurance package tailored to you? Do they act in your best interest? Or do they omit necessary coverage to be more competitive? This is one of the most important criteria to consider when choosing your insurance broker. Our clients know that when it comes to their best interest, we will always act with integrity. At times competitors will cut corners to provide a more competitive premium as an incentive to our clients. Our clients understand that the value is in our brokers and not the policy. With a broker who acts in your best interest, they may not automatically jump at the cheapest policy but analyze and compare policies in order to provide quality advice to our clients.
Communication is key when looking for an insurance broker. When you finish a meeting with your insurance broker, do you leave with questions unanswered? It is important to be able to effectively communicate with your insurance broker as you rely on them to protect the things most important to you. This is why we at Pacific Insurance Broker Inc. make a large effort to provide our clients with language support with brokers who speak a variety of different languages such as: French, Chinese, Russian, Armenian, Korean, and of course English.
Lastly and most importantly, trust. Do you enjoy talking to your broker? Does it feel like a chore, or does it feel like you’re having a discussion with a friend? Does it feel like your broker disappears whenever you have a claim? It is important that you trust your broker as you will be discussing intimate details of your life and business with them. For a broker to do their due diligence they must also trust you in providing them with honest and accurate information. A good broker is amicable and friendly. When evaluating your broker, ask yourself if they are easily approachable and if you are able to fully trust them in protecting what is important to you. At Pacific Insurance Broker Inc. we have been around for over 35 years building relationships and being involved with the community. Which is why you can trust us to protect the things most important to you.
If you wish to provide any feedback about our service, please click the following link: Submit Feedback